Update on Bonnie and Clyde's
and Covid 19 as of Sept. 19th.
We would like to thank all of our customer for your patients and understanding during this unprecedented year!
As an essential business, we have been open the entire time during this pandemic. With so many public spaces being closed, families were searching for ways to safely escape the confines of their home for relaxation and exercise. This led many of them to seek out pools and spas for their own backyards. At the same time, manufactures were dealing with shut downs and restrictions that caused a delay in the normal supply of products, yet alone re-opening to record orders that caused backorders that still have not completely diminished. With such high demand, we would like to think that we rose up to the challenge, and in many ways we did, but it also exposed some weaknesses as well. Our current employees worked many long and stressful days and did an amazing job, but we could have used twice as many staff to better serve our customers. Since many people did not want to work in a public environment and the lack of time to properly train new hires, we had to run the year with what we had. We understand that there were times when communications regarding the delays of shipments were very lacking and that we could have definitely done better. Above all in this situation, we appreciate your trust in us to take care of each of you as quickly and accurately as possible.
For 41 years, we have built a reputation of having impeccable customer service and the experience needed to help anyone purchase and maintain a pool or spa. For some of you, we did not meet your expectations and as we move forward, we are taking steps to acquire more staff to assist you, more product availability to avoid delays, a better website to help with online purchasing or curbside pickup, and better processes to track customer contacts regarding their orders. We intend to do everything needed to retain your trust and provide you with the highest quality products, at the best possible prices, and to exceed your expectations in the future. Thank you again for allowing us to help create your backyard oasis!
Largest supplier of Above Ground Pools, Spas and Hot Tubs, Liners,
Pool Equipment, Chemicals, and Accesories in Texas!
Right now, your backyard is probably one of the most underutilized spaces of your home. For the last 40 years, we have been helping families to get out of the house, away from video games and phones, and enjoying quality time in their backyard. With a pool and hot tub in your own yard, you can keep the kids active and at home, enjoy swim parties and backyard bbqs, cool off after mowing your yard, or just relax and float after a hard day of work. Year round, you can relieve stress, sooth sore muscles, or just spend time with people you enjoy in the warm serene water of a hot tub or spa. Choose one or both and you won't be disappointed! Let us help you determine what will best fit your lifestyle and your desires for the newest living space in your home. With 6 stores in the metroplex and our friendly, knowledgeable staff, we are confident we can exceed your expectations. We have a saying around here, "wetter is better". At Bonnie and Clyde's, we don’t just sell pools and spas. We believe that providing you with information, design tools, quality products, and the lowest possible prices will allow you to make the best buying decision for your family based on your needs. After the sale, we are a valuable resource for questions and information on maintaining your pool or hot tub with ease. After all, your backyard should be fun, NOT work. Please let us help you make your backyard dreams a reality. Our above ground pools and spas are available in a variety of sizes and styles and are stocked in our massive warehouse. This means you can have your pool or hot tub in just a few days. For people who already have their pools or spas, we also sell equipment like cleaners, pumps, and filters for all types of pools and spas.
Our home base is Texas, where the summers can be scorching and the winters are unpredictable. So, we know how to beat the heat and keep your wallet cool or allow you to relax in snow flurry in an affordable tub. Now why don’t we get started, what are you waiting for? It’s easier than you think. Start by visiting our Educational Resources page for more information on choosing your pool, liner, and equipment. You can also visit our spa page for more information on the hot tubs available. We have professional installation companies that we can recommend to build your new pool, or there are also instructions on how to complete the installation of your pool yourself. For more information about us, click here.
for questions or more information, email us at email@example.com